FAQs

What are your hours?

We are open from 7 am to 9 pm Monday through Thursday and 7 am to 6 pm on Friday through Sunday for emergencies and urgent care for a small additional fee. Routine care is available from 8 am to 7 pm Monday through Thursday, 8 am to 5 pm Friday and Saturday and noon to 3 pm on Sunday.

Where is Veterinary Village located?

We are located at exit 87, the Brownsville exit, on the southeast corner, caddy corner across from QuadGraphics. That is the exit 2 miles north of Lomira and just 10 short miles south of Fond du Lac. You can see our large red sign on the highway when you are traveling north.

What forms of payment do you accept?

We accept cash, check, credit cards including VISA, MasterCard, American Express, Discover and CareCredit.

Are their charges for coming late or canceling an appointment?

We don’t charge a fee for a canceled appointment but realize this is a lost opportunity. Coming late may lead to a prolonged waiting time but we will do our best to work you into our schedule without disrupting the schedule of other clients who have also scheduled their appointments in advance.

Do I need to make an appointment to bring my pet in to Veterinary Village?

We strongly encourage appointments made by phone, text or e mail. We will always try to accommodate urgent needs but this may lead to longer waiting times and less advance preparation for your pet’s care.

What items do I need to bring with me when I come in with my pet?

All we need for your pet’s arrival is for he or she to be leashed or in a safe carrier. If we anticipate a hospital stay, you may bring a safe toy, a favorite washable blanket that smells like home or you, and food he or she is familiar with.

If I am having an emergency should I come to Veterinary Village?

We can accommodate most emergencies during hours we are available. We are not a 24 hour hospital. Please call ahead to assure we can manage your pet’s care or divert your travel to the nearest emergency clinic if this is indicated based on your description of their condition.

Can I make payments on my pet’s treatment?

At this time, we are working on wellness plans for a payment plan for routine care and alternatives to urgent care need payments. We are hoping to have both in place soon.

How often should I bring my pet in to see you?

We are happy to see you and your pet as often as you feel it is necessary. For routine care, an annual exam, once a year is adequate for adult dogs and cats from age 1 to middle age. Puppies and kittens need visits monthly until their vaccination schedule is completed. Senior pets (cats and small breed dogs over 12, large breed dogs over 8) need visits at least every 6 months or as indicated by your pet’s doctor.