Lead Client Services Representative/Receptionist Position Available:

 Veterinary Village and ICSB-Wisconsin seek an energetic, experienced Lead Client Services Representative to join our team of talented, dedicated professionals in a state-of-the-art facility in Southeastern Wisconsin.  This position will both direct all front office and client-facing functions for our Practice and provide hands-on coverage and assistance.  The Lead Client Services Representative’s primary responsibility is to ensure that our clients and patients feel welcomed and comfortable by serving them from the first telephone contact, through their arrival and treatment at the Practice, and departure with either another visit scheduled or treatment plan in place.

Veterinary Village, a small animal care practice, provides general practice treatment and specialty services in canine reproduction, veterinary spinal manipulation therapy, acupuncture, class IV laser treatment, aging pet care, advanced dental care, and minimally invasive surgery.  We support our mission statement, “Dedicated to enhancing the quality of animal and human life”, by understanding the patient’s needs and client’s expectations, finding appropriate solutions and delivering outstanding services and care.

Veterinary Village is a busy Practice and qualified candidates must enjoy a fast paced position which requires being confident, adaptable, the ability to assess situations and use good judgment in resolving issues to keep the workflow smooth as well as efficient.  Reporting directly to the Staffing Manager, this position offers an outstanding opportunity for a highly motivated individual with exceptional interpersonal skills. The Lead Client Services Representative will assist in recruiting, training, scheduling and supervising front office staff.  This position will also help in developing client policies/procedures and service scripts.  The Lead Client Services Representative must have the ability to multi-task, keep the appointment book full, rescheduled appointments to a minimum, and patient flow correctly routed including communications within the Practice.

This position will ensure that Veterinary Village is living up to its promise of delivering outstanding client services and a positive experience to both animal owners and referring veterinarians. He/she will collect and analyze client satisfaction data on an ongoing basis, and will also address/resolve any specific client issues that might arise on a day-to-day basis.

Veterinary Village’s organization, designed as a high performance culture that is focused on team collaboration, information sharing and a continuous learning environment, provides the qualified candidate the opportunity to realize his or her personal and professional objectives.  Individuals with a dedicated work ethic, well-organized, excellent communication skills, proficient computer skills and ability to handle multiple phone lines are strongly encouraged to apply.  Three years experience in a client services setting, exceptional people skills and some supervisory skills are essential to this position. Veterinary Front Desk specific experience is strongly preferred.

Our facility is ideally located in Dodge County Wisconsin where we enjoy close proximity to many outdoor recreational activities. Madison, Milwaukee and Appleton are an easy 1 hour drive. Attractions and activities such as hiking, water sports and hunting  are all just  a short drive away. There is an outdoor playground with something to offer everyone. 

Veterinary Village is an Equal Opportunity Employer.  Veterinary Village offers a competitive compensation package with excellent benefits.  Please visit our website for additional information regarding the Practice (www.veterinaryvillage.com).  To pursue this position opportunity, please email or fax your resume and a cover letter including salary requirements to Jean at drgreer@k9stork.com or 920-269-2345(fax).